How much ashes do you need? I generally ask for around a teaspoon of ashes, although that is way more than I actually need it gives me a good amount to be able to pick out the very best ashes for your jewellery.
How do I send the ashes to you? You can choose whether to receive and ashes collection kit or whether to send them yourself. My ashes collection kit contains a small bag to put your ashes into, and a larger one to ensure extra protection in the post. It also includes an envelope to return the ashes in.
Where do I send the ashes to? My address will be provided in the confirmation email after you order.
Can I deliver the ashes by hand? Most customers send their ashes via royal mail, however if you would prefer to deliver them by hand, you are welcome to do so as long as the ashes are well labelled, you can pop them through my letterbox at any time.
Can I collect my finished item? All orders will be posted out by Royal mail. I do not offer a collection service. This is due to the fact that I cannot be disturbed when I am in the middle of making someones precious memorial jewellery.
What happens to any leftover ashes? Any leftover ashes will be returned to you unless you request for me to store them. If you think you might like to order more jewellery in the future and do not want to keep sending your ashes backwards and forwards in the post, I am happy to store up to a teaspoon worth of ashes for you. All ashes are stored in well labelled bags attached to your original order details. If you wish to use ashes in future please make sure you keep a note of the order number.
Can you set hair or pet fur instead of ashes? Some items can have hair or pet fur instead of ashes. Please be aware that not all hair will show up in resin, see the colour options tab for more details.
How long does it take? Please see the delivery tab for more information on how long our ashes jewellery takes to make.
Can I come and choose my jewellery in person? Lasting Touch is an online business and I do not keep product samples available to view. Most of the items you see on my website and social media pages are of customer orders, so I no longer have them. If you want to see additional photos of a particular item, I can send you some by email, please just ask.
Standard turnaround times on this item are generally around 10-14 days from the date I receive your inclusions. This is not guaranteed and at busy times it can take longer. Our busiest times are generally around Christmas, Mother's Day and Father's Day in the UK. If you need to guarantee that you receive your item for a specific date, please select one of the priority turnaround options available. The selected turnaround time will begin from the date that I receive your inclusions, and not from the date you place the order.
Standard postage is using Royal Mail's tracked48 service which is usually delivered within 2-3 days. You can upgrade to tracked24 or Special Delivery at checkout. If you wish to upgrade after ordering, please contact me.
If you need your order quickly, you may prefer to send your inclusions yourself rather than waiting to receive a collection kit. This is absolutely fine, please ensure that they are labelled with your name, address and order ID number (this is the 4 digit number at the top of your order confirmation email. Please do not send the receipt number from the payment email as we don't use these). If you have requested a collection kit, this will be posted out to you within 2 working days and should be with you within a week. Please simply follow the instructions in the kit and return to me in the envelope provided.
A name of up to 6 letters can be engraved on the back if you wish. Please contact me to discuss options if you require more than 6 letter as this will require a smaller font.
Please note that sterling silver charms often have a .925 stamp on the back which can affect where the engraving is positioned.
